Privacy Policy

1. Introduction

At Jibu, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our delivery platform. By using Jibu, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, and phone number
• Delivery addresses
• Payment information (processed securely by third-party providers)
• Profile photo (optional)

Location Data

• Real-time location for delivery tracking (for customers and couriers)
• Delivery addresses for order fulfillment
• Location data to show nearby stores and estimate delivery times

Usage Information

• Order history and preferences
• App usage patterns and interactions
• Device information (type, operating system, browser)
• IP address and connection data

3. How We Use Your Information

We use collected information to:

• Process and fulfill your orders
• Provide real-time delivery tracking
• Connect you with partner businesses and couriers
• Process payments securely
• Send order updates and notifications
• Improve our services and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations
• Send promotional offers (with your consent)

4. Data Sharing with Partners and Couriers

To fulfill your orders, we share necessary information with:

• Partner businesses: Your name, phone number, order details, and delivery address
• Couriers: Your name, phone number, delivery address, and real-time location for navigation
• Payment processors: Payment information to process transactions securely

We require all partners and couriers to maintain confidentiality and use your information only for order fulfillment.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser, but disabling cookies may limit some features of our platform.

6. Data Protection & Security

We implement industry-standard security measures to protect your data:

• Encryption of sensitive data during transmission and storage
• Secure payment processing through certified providers
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Employee training on data protection practices

While we take all reasonable precautions, no system is completely secure. We cannot guarantee absolute security of your data.

7. Your Rights and Data Control

You have the right to:

• Access your personal data and request a copy
• Correct inaccurate or incomplete information
• Request deletion of your account and data
• Opt out of marketing communications
• Withdraw consent for location tracking (though this may limit functionality)
• Export your data in a portable format

To exercise these rights, contact us at privacy@jibu.com or through the app settings.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order history is kept for accounting and dispute resolution purposes. You can request deletion of your account at any time, though some data may be retained for legal compliance.

9. Children's Privacy

Jibu is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through the app or email. Your continued use of Jibu after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

• Email: privacy@jibu.com